Customer Support Policy
At DNSimple, we know that sometimes issues arise and you need to reach out to us. We're eager to help! Our support team involves our whole team. Technical questions will connect you directly to a tech whiz. Sales questions will be directed to one of our knowledgeable sales people. And if you just want to say hi, you'll reach any one of us.
While having a remote team spread out across three continents allows us to monitor support tickets throughout the day, contacting us from 8 am to 6 pm US Eastern Time will get you the quickest response. No matter when you reach out, you'll always hear back from us within 24 hours.
During weekends we have members of our team on-call to monitor your requests. However, typically the best person to answer your questions will be back the next business day and happy to help..
When a holiday falls on a business day, we have members of our team on call to monitor your requests. However, typically the best person to answer your questions will be back the next business day and happy to help.
Business Plan and Master Reseller Plan Support
Business plan and Master Reseller plan customers receive priority support and are guaranteed to hear from us within an hour of receiving the initial request, provided the request is sent through their priority channel.